FAQ's

  • How does the charge appear on my credit card statement?

    It will show on your statement as a charge from Volo Trading.

  • How can I contact Customer Service?

    You may reach customer service via [email protected]

  • Do you charge tax?

    Not on wholesale sales within the US.

  • When will I receive my order?

    All Orders are shipped within 1-3 working days of payment. See shipping for further details as there are many variations based on your location, however most orders are received within 1-5 working days.

  • What can cause my order to be delayed?

    A) If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed. Please ensure that your billing name is entered exactly as it appears on your card. For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate.

    B) If you are shipping to an address other than your billing address, your order may be delayed for additional confirmations.

  • Is it safe to use my credit card on your site?

    Yes! Kannastor.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

  • How do you ship my order?

    Depending on the products, all orders are shipped from either our fulfillment center in WA or warehouse in GA and delivered in standard Brown-Boxes that are packed with care.

  • What is your Return Policy?

    Please refer to Returns.

  • What is your Shipping Policy?

    USA

    Orders are shipped within 1-3 business days of placing an order. The date you receive your order will depend on the shipping method you select. Shipping rates vary depending on region and are calculated when your shipping information is entered during the checkout process. Most orders ship within 1-3 business days from the time the order is placed. Please note that transit times for the delivery method you select do not include order-processing time.

    International

    To help serve you better, international ordering is processed through one of our trusted partners in your area, please email us and we will re-direct you to the most suitable certified re-seller.

  • How can I pay at Kannastor.com?

    Kannastor.com currently accepts Visa, MasterCard, and American Express for all orders.

quick view